To shop for your child’s school uniform, you will firstly need to register if you are a new user, or sign in if you have already registered
Shipping costs depend on your transaction total. For orders between $1 and $99 the cost for shipping is $9.99. For Orders between $100 and $149.99 the shipping cost is $16.99. Orders of $150 or more ship for free.
Generally orders take 3-7 days to process and ship. However, this estimated delivery time varies depending upon whether the items ordered are in stock at the time the order is placed, or whether they need to be backordered. If an item is in stock, the order is processed and packaged up immediately. Once shipped it generally takes between 3-5 business days for the order to arrive at your home. If, however, any of the items purchased are out of stock it can take between 2-6 weeks for those items to arrive at our facilities. Once these backordered items do arrive, the order is carefully checked, packaged up and shipped to your address. You will then receive a confirmation phone call or email to inform you of an estimated delivery date.
Yes, if you place an order online but would prefer to collect the order from one of our ISW Uniforms locations instead of having it shipped to your house, all you have to do is select ‘store pick-up’ at checkout. In the checkout stage of the transaction you have the ability to select which of our locations you would prefer to collect your order from. As soon as the order is complete and ready for pick up you will receive an email or a phone call from the store.
If you are not completely satisfied with your order please feel free to bring the items to your closest ISW Uniforms location within 30 days of the original transaction. Our team of associates will be able to refund or exchange your purchase within this 30-day window. The items must be unworn and unwashed in order for ISW Uniforms to process a return or exchange. If you wish to return a purchase after the 30 days, ISW Uniforms can provide you with an in-store credit for the value of the purchase. This store credit does not expire and can be used for any purchases made at ISW Uniforms.
If you receive your order and find that certain sizes do not fit, and those items have not been washed or worn, ISW Uniforms is also happy to exchange the product for you. Items purchased in June and through the summer may be exchanged until the 30th of September.
Once an item is worn or altered it is considered non-refundable. However, we stand behind our product 100% and will gladly refund or exchange any items deemed defective throughout the school year the item was purchased in.
No, you do not need to make an appointment to shop for uniforms with ISW Uniforms. Feel free to come into the store whenever it is convenient for you. Our stores are set up so that if you know exactly what you need, the product is easy to find. If it’s your first time shopping for uniforms or you need assistance with sizes or recommendations our friendly and knowledgeable staff are ready and happy to help.
Unfortunately, due to the number of customers ISW Uniforms assists every day we are unable to take orders over the phone. However, our website offers an easy and hassle-free shopping experience. If you require assistance navigating our online store, please feel free to give any of our locations a call.
Each ISW Uniforms location carries uniforms for specific schools. This means that each school has one specific location that stocks all of their uniform pieces. As a result, school-specific uniform items can only be purchased at your school’s ISW Uniforms location. However, if you place an order online, you can pick up the completed order at any store location by selecting the desired pick-up location during checkout.
As you might expect, the back-to-school season is the busiest time of year at ISW Uniforms. As a result it is not unusual for our stores to run low on stock by the middle of August all the way through to the middle of September. We work hard to ensure that each student has a uniform to start his or her school year off with style and confidence, however, due to the large quantity of orders placed at this time it is likely that certain product will sell out quickly.
If an item is out of stock when you come into the store, an ISW Uniforms associate will place the item on backorder for you. The student will be able to try on a sample of the out-of-stock item during your visit to the store so that you are confident that the item ordered will be the correct size when it comes in. Back ordered items can take between 2-6 weeks to arrive, so it is a good idea to shop early.
ISW Uniforms strives to provide each of our customers with a positive shopping experience no matter the time of year. However, the back-to-school rush in August and September is inevitable. In order to save you from [frustration, stress] and long line-ups, we recommend shopping for your child’s back-to-school uniform in June or July. By shopping early you are likely to be in and out quickly with most if not all of your uniform pieces in hand, and if you find you need to place a backorder there will be plenty of time for the item to arrive before the start of school.
Remember, you can always return to ISW Uniforms closer to the start of school to exchange sizes if your child grows over the summer. As long as the clothing has not been washed or worn we are happy to exchange items purchased in June until the 30th of September.
Most of our clothing is machine washable. Blazers and ties are the only items that need to be dry-cleaned. Anything with fleece may shrink so we recommend hang-drying those items. The kilts can be washed in a cold cycle in the washing machine but it is recommended that they be laid out flat to dry in order to ensure the pleats sit properly.
All of our formal shirts are also machine washable and are non-iron. This means that all you have to do is remove the shirts from the dryer as soon as the machine has finished and the shirts are ready to wear.