For all of your ISW Uniforms Questions

Check out our FAQ Section


How much will it cost to ship my order to my house?

Orders between $0 and $49.95 cost $8.95 to ship. All orders between $49.96 and $149.95 cost $16.95 to ship. Orders totaling over $149.96 before tax ship for free.

How long will it take to process my order?

Online orders are received at our stores and processed within 1-4 business days. If the items purchased are in stock, the order is shipped out right away. If the items are not in stock, they are placed on backorder. Backordered items can take between 2-6 weeks to reach our facility, unless it is a custom order.

Once your order is complete, and any backordered items arrive, your package is shipped through Canada Post. It then takes between 3 and 5 business days to arrive at the address indicated on your order.

Can I pick up my order in store?

If you would rather collect your order from your school’s designated ISW Uniforms outlet, please select “pick-up” at check out. You will receive an email notification or a phone call to let you know as soon as the order is ready to be picked up.

Return/Exchange Policy


If you are not completely satisfied with your order please feel free to bring the items to your closest ISW Uniforms location within 30 days of the original transaction. Our team of associates will be able to refund or exchange your purchase within this 30-day window. The items must be unworn and unwashed in order for ISW Uniforms to process a return or exchange. If you wish to return a purchase after the 30 days, ISW Uniforms can provide you with an in-store credit for the value of the purchase. This store credit does not expire and can be used for any purchases made at ISW Uniforms.


If you receive your order and find that certain sizes do not fit, and those items have not been washed or worn, an ISW Uniforms associate will be happy to exchange the product for you. Items purchased in June and through the summer may be exchanged until the 30th of September.


Once an item is worn or altered it is considered non-refundable. However, we stand behind our product 100% and will gladly refund or exchange any items deemed defective throughout the school year the item was purchased in.

General Questions


No appointments are necessary, stop by anytime during our store hours. If it’s your first-time shopping for uniforms, or you need assistance with sizes or recommendations, our friendly and knowledgeable staff are ready and happy to help.

Orders over the phone

Unfortunately, due to the volume of orders we receive, we cannot process orders over the phone. If you have any questions about using our website, give us a call and one of our associates will be happy to help.

Back To School Season

The best time of year to shop for back-to-school uniforms is June or July. By shopping early, you avoid the August and September rush. If you shop in June and find that by August, the sizes are too small for the student, you can always bring back unwashed and unworn uniform pieces to exchange for larger sizes.


If an item is not in stock at the time the order is placed, it is placed on backorder. It can take between 2-6 weeks for backordered items to arrive at our facilities. Once the backordered item arrives at the store and your order is complete, you will be notified that the order is ready for pickup, or that it has been shipped, depending on which delivery method was selected when the order was placed.

Washing Instructions

All of our clothing is machine washable.

All fleece uniform items have been pre shrunk, however, it is possible these items may shrink slightly when washed. To avoid shrinking, we recommend washing in cold water and hanging the pieces to dry.